Refund policy

Last updated November 3, 2026

This policy explains how credits are handled when a pet video effect does not produce a usable result.

Failed generations

Credits return automatically when the job fails before a usable result is stored, including provider errors, timeouts, or an input refusal. If a video is produced but is clearly broken, email support@petvideoeffect.com with the job ID and a short description so we can review it.

Successful generations

When a usable video is generated successfully, the credits spent on that generation are not returned or refunded solely because you dislike its appearance or it differs from your expectations or a preview. An output marked successful is not automatically considered usable if it is clearly broken or inaccessible: contact support so we can review it. This policy does not limit rights or remedies required by applicable law.

Unused credits

Unused credits are not a subscription and do not renew. If you believe a purchase was accidental or duplicated, contact support promptly with the Stripe receipt; we review requests case by case and follow applicable law.

How to ask

Email support@petvideoeffect.com with the account email, job ID, effect name, and a description of the problem. We aim to respond within three business days.

Questions? Email support@petvideoeffect.com.